Installation Guide and Order Quantity
All our abstract art wallpapers and wallpaper murals are easy to install, whether you hire a decorator, or choose to do the task yourself. This is because they are printed on silk, paste the wall, wallpaper. However, due to the many variations of murals and wallpapers, each requiring a certain technique of installation, we recommend having a professional to install. Our murals and wallpapers can be hung with a standard ‘all purpose’ wallpaper adhesive, readily available in hardware stores. Refer to the installation guide, sent with every shipment, for the step-by-step instructions to hang murals and wallpapers.
Please send us an email to sales@bestwallpapers.au with your wall dimensions, if you are unsure on how many rolls of wallpaper you need or the size of your mural. Calculating the correct roll quantities is imperative as wallpaper is printed in batches and dye lots, and each batch will vary in colour and texture.
Payment Options and Delivery Address
Credit Card payments for our beautiful wallpapers can be made directly and securely through website. None of your payment details are stored, unless explicitly consented, this ensures you will be happy with your transaction. Send an email to sales@bestwallpapers.au, if you require alternative payment options.
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. If you have not received your order within 6 weeks, please contact us urgently. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn if an order has not arrived by the due date, we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible.
If an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Returns and Refund Policy
Due to the nature of abstract art wallpapers and wallpaper murals being printed in batch and dye lots, all rolls are ordered in as per each customers individual order to ensure they match in tone and texture, therefore we do not offer returns or exchanges on over ordered, incorrectly ordered products or change of mind.
This includes mixed batch colour variances resulting from under ordering and/or placing orders at different dates. We cannot cancel or make changes to an existing order that has already been processed.
We take extra care in packaging all items. If an item slips through and is faulty, please contact us and we will be happy to offer you a refund or exchange. No returns or exchanges are accepted for murals that are custom printed.
We do not take responsibility or offer returns/refunds/exchanges for faults arising from installation. Please check your mural or wallpaper for defects prior to hanging, and thoroughly read the installation guide for the step-by-step instructions. Any costs associated with an approved exchange for any reason other than the product being faulty will be at the buyer’s expense and subject to a 20% restocking fee.
Consent and Privacy Policy
By using our website, you consent to the collection and use of your personal information by us for business operations. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others. When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.